What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • We occasionally share customer information with partner organizations. This information includes donor’s names and addresses with partner non-profits. To opt-out, simply email us at info[at]mercyhome[dot]org.
  • To send periodic emails
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or reply to any email from us with the word “unsubscribe” in the subject line.

  • To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information,SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We sometimes collect information from you for a specific event, program or purpose. In that case, the information which you provide will be used only for the specific purpose identified and will only be shared with parties to complete your request.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
In addition to the foregoing, we use Google Analytics Advertising which will track certain personal information of yours. If you would like to opt out of the collection of such information you may do so by CLICKING HERE. Further, Google has a browser plugin (for Internet Explorer, Firefox, Chrome, Safari, Opera) that prevents your data from being collected and used by Google Analytics. You can download the plugin by CLICKING HERE.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

User Message Boards and Comments

Our website may contain portions which allow you to post comments, messages, or photos. The purpose of this is to share the accomplishments of our Mercy Home family and upcoming events that we believe are of interest to you. We welcome positive discussion, words of encouragement and constructive and respectful comments related to the topics on our page.

To protect the interests of our children and their families, we moderate comments on this website. We reserve the right to remove comments that are reasonably considered offensive, disruptive, defamatory or derogatory toward our children, their families, our coworkers or our mission.

We will remove content that includes profanity, sexual content or images, racial slurs or posts that could offend anyone on the basis of race, color, gender, religion, national origin, socioeconomic background, sexual orientation, age or disability. Off-topic content or advertisements will be removed as well.

Additionally, by uploading photographs to this website, you are warranting that you have the authority to authorize the public display of those photographs. You are representing and warranting that you own all rights in the photographs and that you have obtained all necessary consent from any third party whose images are depicted to reproduce said photographs, and if requested by Mercy Home, you will be able to promptly deliver proof of all required consents.

By uploading a photograph to the website, you are granting Mercy Home a license to display and reproduce the photo and caption in any format as Mercy Home sees fit. Mercy Home is under no obligation to display the photograph and may remove the photograph if it is deemed obscene, infringes on a third party trademark, or for any other reason determined at the sole discretion of Mercy Home.

Copyright Policy

The information contained within this website is the sole property of Mercy Home. Copyright in the material contained in this website, other than some photographs, belongs to Mercy Home. Copyright in the photographs contained in this website belong either to Mercy Home or to other individuals or groups that have provided their permission to Mercy Home for their use in this website. Permission is hereby granted to download information from this website for the user’s personal, non-commercial viewing and printing. Any other use of the information or photographs contained in this website requires the prior written consent of Mercy Home.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on June 21, 2015.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

1140 W. Jackson Blvd.
Chicago, IL 60607
United States


Fr. L. Scott Donahue