Ringside Table Capitan Volunteer Information

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Table Captain
Saturday, November 2, 2019
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You are donating your time to this event, and we could not do it without your help. Below are event details and helpful information about your role.

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[av_iconlist_item title=’LOCATION:’ link=” linktarget=” linkelement=” icon=’ue842′ font=’entypo-fontello’ av_uid=’av-86h94q8′]
Chicago Marriott Downtown—540 N. Michigan Ave. (at Ohio St.)
Entrances are on both Michigan Ave. and Rush St. (312) 836-0100
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Public transportation or taxi are strongly recommended. Try to avoid driving to the
hotel, but if you must, you may wish to avoid using the hotel parking as it is costly. Please note:
Mercy Home cannot reimburse volunteers for transportation or parking
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[av_iconlist_item title=’ATTIRE:’ link=” linktarget=” linkelement=” icon=’ue80a’ font=’entypo-fontello’]
Dress for the event is black-tie optional. Volunteers typically wear a cocktail dress or ballgown
or, a suit or tux. Please, wear comfortable shoes, as you will be on your feet for a few hours.
Please do not bring a large bag or purse. There is no storage, only coat check.
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4pm to 5pm—Please check in on the 6th floor of the hotel for dinner and a briefing.
You will also receive the materials needed for your task.
5pm—Meet with Ballroom Captains (during dinner)
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[av_iconlist_item title=’SHIFT TIME:’ link=” linktarget=” linkelement=” icon=’ue862′ font=’entypo-fontello’ av_uid=’av-6pwbjzk’]
6:00PM—10:00PM
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You will be serve drinks to all seated guests at the Ringside event.
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[av_iconlist_item title=’RESPONSIBILITIES:’ link=” linktarget=” linkelement=” icon=’ue863′ font=’entypo-fontello’ av_uid=’av-5s4qu6o’]
Meet with Ballroom Captains for your table assignments and final instructions before
we go up to the ballroom.
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6:00pm
Work begins at your post in the ballroom. Be prepared to help guests find their tables as they enter the room. You may also be asked to encourage guests to move into the ballroom from the lobby, where there are long lines at the bars. You can help by informing guests that in the dining room, servers will
bring drinks to them at their tables.

As guests arrive to your pre-assigned tables, greet them and introduce yourself. Begin providing cocktail service – you will have the drink offerings, a notepad and pens. Take the guests orders and go to the bar pre-assigned by your Ballroom Captain, to have them filled. If a guest asks for something, and you don’t know the answer, find your Ballroom Captain.

Look for opportunities to connect with the guests at your table. You should also get familiar with the other table captains working near you. This will be helpful so you can help each other with coverage etc. as the evening goes on.

If guests are interested in purchasing raffle tickets – there are roaming raffle ticket sellers who you can flag to your table.

7:50pm
The Pledge takes place in the center ring. Be prepared to assist guests at your tables if they try to make a donation. You can do this by getting the attention of one of the bid spotters nearby or in the ring. You may need to hold up (high) a guests bidder number until it is called by the auctioneer.

Most guests will have already registered for an auction bidder number. If any of your guests have not and wish to participate in the pledge, they will have to register. This can be done at the registration desk in the main foyer.

8:00pm
The live auction begins. Be prepared to assist guests at your tables if they try to bid in the live auction. You can do this by getting the attention of one of the bid spotters nearby or in the ring. Do not try to communicate directly with the auctioneers. The room will be very chaotic and the auctioneers have a
system that helps it all make sense. The bid spotters are part of this system and are trained to help the auctioneer.

In case any of the guests at your tables want to know, any items they won in either live or silent auctions can be picked up after 10:45pm at Auction Checkout.

10:oopm
Your duties for the evening should be concluded. Please check in with your Ballroom Captain before you leave the dining room. Once you are released, please return your apron, tray, etc. to the volunteer/info table. If you do not turn in these items at the conclusion of the evening, Mercy Home has to pay for them.

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Table Hosting Tips

  • Introduce yourself to the guests at your tables (the tables will be numbered). Tell them you’ll be hosting them for the evening, including providing cocktail service and helping them bid during the pledge and live auction.
  • Do not accept tips. If a guest insists on giving you a tip, explain that it will be accepted as a donation to Mercy Home. Any money/tips you receive are considered a Mercy Home donation, and should be given directly to someone at registration, a Ballroom Captain or to Amanda Hays.
  • Your quarter of the room will be supervised by a Ballroom Captain. Please consult with them if you need help with any guest or special requests.

Once your shift is over, you are free to enjoy the rest of the evening at Ringside! Thank you for your effort and your enthusiasm. We could not have an event like Ringside without the help of volunteers like you. This event raises much needed funds for our work and raises people’s awareness of Mercy Home. The impression you leave with our guests will certainly impact how they think and feel about Mercy Home.
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If you have any questions or concerns about your volunteer role please contact:
Amanda Hays — Coordinator of Special Events
amahay@mercyhome.org
For day of event cancellations or questions please call Amanda on her cell at (773) 616-8250. She will have no access to email!
We appreciate your continued generosity and dedication to the mission of Mercy Home for Boys & Girls!

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