Because Andre speaks Spanish, he has the opportunity to work with many different kids and families who come to Mercy Home, which he enjoys. He also enjoys keeping in touch with the many kids he meets in Admissions during their stay at our Home.
“I’d like to say we’re kind of the cool uncles because we get to hang out a little bit … and we don’t always get to see the stress,” he explained. “We also have been there during crises. I think that helps the youth coming in, know that they could trust us [and knowing] that’s the approach the other teams are going to take.”
Andre’s schedule is full—he has a caseload that’s typically between 20-30 kids who he checks in with biweekly. His typical week includes making phone calls to parents and kids, doing home and school visits, and even going to hospitals when necessary to visit our kids. He also works with third parties, like therapists, counselors, guardians, and others to help with treatment planning and helps host group informational sessions three times a week.
Andre stressed that one of the hallmarks of Admissions is that they all really care about the kids.
“How can you not care for somebody that you’re speaking to on an almost daily basis, specifically when the cases are active?” he said. “When they’re active, I’m speaking to them at least maybe three to five times per week. It’s natural for you to care for somebody that you’re spending so much time with, too.”
Continuing the relationship with the kids after they’re admitted to Mercy Home is equally important, Andre added.
“You want to foster [the relationship],” he explained. “A lot of [the kids] come with abandonment so I don’t want them to feel like they came to Admissions and we just forget who they are. We want to continue building that rapport.”
The entire Admissions team’s commitment to caring for the kids and families who seek out Mercy Home’s support is something Andre loves about being at Mercy Home.